



We recommend breaking the file down into smaller, multiple files and removing any fields that you don't need. Your file is too large or has too many custom fields.Įspecially large files or having several extra custom fields can cause the importer to fail.What you can do to ensure your file is UTF-8 encoded is to use Google Sheets to create the file and then export that as a CSV. This can happen if you are saving an XLS file as a CSV file. If your file is not UTF-8 encoded, then none of your contacts will be added to your account.
#Splashshopper wont import list update
We will not update existing contacts without this box checked. This will look for a matching email address in your account and add any additional contact data from your file into the contact record. To fix this, check the "Update existing contacts while importing" box in the Import options section when mapping fields before the next import. If you see this error next to contacts in the Import Results, it means that the contact on your CSV is an existing contact in your account. "Existing contact details NOT updated" error.Listed below are the most common reasons why your CSV import didn't upload all of your contacts, along with recommended actions you can take to avoid these situations in the future. Luckily, this is easily fixed! The most common reasons why your contact import failed This can happen for a variety of reasons. You tried to import your contacts but it didn't work.
